Together with our partner Virtual Identity, viable was consulted to develop the UI/UX of this mentioned app which should bear the name "InvaHOME". In order to elaborate the necessary features, viable conducted two rounds of qualitative interviews with existing Invacare customers. First, we asked them about their customer needs. Based on these findings we developed UX prototypes. Focus lay on intuitve handling suited for a non-digital-native audience. Then, we cross-examined them yet again with the interview panel.