AI-Powered Digital Assistant for End Customers
A personal assistant that supports, relieves workload, and inspires - end customers and employees alike.
About the client
This public sector institution represents the interests of hundreds of thousands of customers, offering support through advisory services, advocacy, and regulatory assistance.
The Digital AI Assistant supports customers around the clock with personalized information, services, and digital tools. Using AI, the application delivers fast, targeted answers, ensuring that every user gets exactly what they need when they need it.
At a Glance
Objective
Develop a digital assistant that provides personalized, AI-driven services to better support users, simplify processes, and increase engagement; especially with previously unreached audiences.
Solution
The application is a mobile-first AI platform powered by RAG and LLMs, offering 24/7 tailored assistance, automated workflows, and smart content delivery. It is modular, scalable, and seamlessly integrated into organization’s digital ecosystem.
Result
A transformative service experience: the solution increases reach, enhances efficiency, personalizes offerings, and positions the client as a modern, innovative institution.
This project began as a strategic minimum viable productinimum viable product to explore how automation could reshape mortgage lending in a highly regulated environment. Together with Raiffeisen Bausparkasse, we built a fully digital, end-to-end application process that balances user needs, advisorne needs regulatory requirements and technical feasibility.
At its core is a robust Decision Engine that integrates with external data providersvaluation for credit bureau check and property valuation, ID services, and the bank’s internal systems. It automates credit checks and ensures that all relevant application data flows directly into the core banking system - creating a truly seamless process from front end to back office.
What started as a prototype is now a live, production-ready solution used by real customers. Thanks to built-in performance tracking, user behavior and system efficiency can be monitored continuously, providing valuable insights into usage patterns and potential areas for future improvement.
Summary
About the project
The application is a mobile-first AI assistant to transform how the public sector institution supports its members. By delivering personalized, 24/7 digital services, the project enhances accessibility, automates interactions, and positions the institution as a forward-thinking, customer-centric organization.
Services provided
Potential analysis
Strategic Roadmap
Future Scenarios & Business Cases
Market & Trend analysis
User Research
Ideation & Strategy
UI/UX Design
Prototyping & Testing
Design & Architecture
Agile Product Development
Digitalization of Workflows and Processes
Cross-Platform Delivery (Mobile, Web)
Front-End and Back-End Development
Integration with Existing Systems
Technical Assessments
Code Reviews
Cloud or On-Premise Hosting
Tracking Concept
Automated Monitoring Tools
Performance Monitoring
Optimization Services
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