Summary
About the project
We supported Post Business Solutions in evolving the e-Gehaltszettel portal into a scalable, user-centric Document Hub. Through workshops, user testing, and iterative prototyping, we developed a validated UX concept that enables secure, intuitive document exchange between companies and employees.
Services provided
Ideation
Value Proposition Canvas
Customer Experience Mapping
Prototyping
Clickdummy
User Testing
In partnership with
Business Workshop
In a collaborative session with key stakeholders from Post Business Solutions, we defined and prioritized the strategic goals of the Document Hub to ensure alignment with overarching business objectives. Building on this foundation, we outlined core functionalities and use cases for the future platform.
User Workshop
The next workshop was fully dedicated to the user's perspectives. We identified key user groups and explored their specific needs. Together, we mapped the current “as-is” journeys for the key groups, uncovering pain points and opportunities throughout the journey. These insights laid a strong foundation for user-centric design decisions.
Prototyping
Based on the input from both workshops, we developed an interactive high-fidelity prototype that brought the Document Hub concept to life — focusing on simplicity, clarity, and scalability.
User Tests
We conducted six user testing sessions with representatives from the target audience. These sessions validated core assumptions, revealed usability strengths, and identified concrete areas for improvement.
Refining of Prototype
The prototype was iteratively refined based on test feedback, resulting in a user-validated UX concept that balances business goals with real user needs — and is ready for implementation.
At a Glance
Objective
Transform the existing e-Gehaltszettel portal into a scalable, user-friendly Document Hub to simplify secure document exchange between companies and employees — with a strong focus on usability and future extensibility.
Solution
We conducted a business workshop to define goals, a user workshop to understand needs, and multiple user tests with real customers. Based on these insights, we iteratively developed and fine-tuned a high-fidelity UX/UI prototype.
Result
A validated, user-tested prototype for the Document Hub, ready for implementation. The solution ensures a seamless user experience and forms a scalable foundation for future document-based services of Austrian Post.
We supported Post Business Solutions in evolving the e-Gehaltszettel portal into a scalable, user-centric Document Hub. Through a business workshop, a user workshop, multiple user tests with real customers, and iterative prototype refinement, we delivered a validated UX/UI concept enabling smooth document exchange between companies and employees - paving the way to a paperless office.
About the client
Post Business Solutions is a subsidiary of Austrian Post, offering digital services for the B2B sector. It focuses intensively on modern technologies and develops products and services that make internal business processes more efficient.
Designing the Document Hub: From Vision to Prototype
Designing a user-centric platform for secure B2B document delivery and future scaling
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